Information We Collect

When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though transactions are securely processed via our payment partners.

For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

HighlandHollowForest respects your privacy and does not sell your personal information to third parties. We only disclose information when needed to deliver our services or when required by law.

We may share essential information with trusted service partners who assist us in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.

We may reveal information when required by law, court order, or government requests. We may also share it to protect our rights, property, or safety, or the safety of our customers and staff.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and put in place suitable technical and organizational safeguards. This covers safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.

Although we employ robust security measures, no online transmission method is entirely secure. We continually update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights over your personal data. Depending on applicable laws, you may be able to access, amend, erase, or limit how your information is used.

To exercise these rights, contact us via the details at the end of this policy. We will respond within a reasonable period as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose collected.

Cookies and Website Tracking

We employ cookies and comparable technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies allow us to remember your preferences and evaluate site performance.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality. For detailed information about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our website may contain hyperlinks to external websites or services. This privacy policy applies only to HighlandHollowForest and our website. We are not accountable for the privacy practices of external sites.

We encourage you to review the privacy policies of any third-party websites you visit via links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will adjust the "Last Updated" timestamp at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.